WHEN A CUSTOMER ASKS IF WE OFFER EXPRESS SHIPPINGUpdated 6 days ago

WE DO NOT OFFER EXPRESS SHIPPING IN THE EU

Confirm shipping region

• Ask the customer which country they are ordering from if not already stated.

Provide policy clarification

• Inform the customer that express shipping is not available for European orders.

Set expectations

• Advise the customer to proceed with the available standard shipping option at checkout.

• If the customer asks for a faster delivery timeframe, clarify that express shipping is not available in Europe.

If customer requests a shipping exception or upgrade

• AI Agent should acknowledge and then hand over the ticket.

If delivery timing is requested

• Ask the customer what delivery date they require.

• AI Agent cannot automatically guarantee an exact delivery date