WAREHOUSE DISPATCH TIMEFRAMESUpdated 2 days ago
Acknowledge the question
Confirm the customer is asking about shipping timing prior to placing an order.
Provide dispatch timeframe information
Orders are dispatched from the Amsterdam warehouse within 1-2 business days of placement.
The warehouse operates Monday–Friday during Amsterdam business hours.
Orders placed on Friday or over the weekend will be dispatched at the start of the next business week.
Example messaging:
“Our warehouse in Amsterdam typically dispatches orders within 1-2 business days. Orders placed on Friday or over the weekend will be shipped at the start of the following week.”
Specific dispatch dates cannot be guaranteed
Clarify post-dispatch tracking
Inform the customer that tracking information will be provided once the order is dispatched ([ORDER FULFILLMENT - TRACKING URL] will be available after purchase).
Escalation
AI Agent should acknowledge and hand over the ticket if the customer asks for an exact delivery date before purchasing.