CUSTOMER ASKS ABOUT NEW COLOURS, SALES OR PROMOTIONS; SMS SIGN UP LINKUpdated 14 days ago

1. Acknowledge the request

   • Confirm that the customer wants to receive VIP SMS updates or notifications.

2. Provide step-by-step signup instructions

   • Advise the customer: “To make sure you don’t miss out on restocks or special offers, we recommend two quick steps:”

     1. Add your email to the “Notify me when available” button on the product page for your preferred pair.

     2. Sign up for SMS updates here: https://archiesfootwear.eu/pages/sms-signup

3. Explain what they will receive

   • Inform the customer: “You’ll automatically be notified by email when your size is back in stock, and our SMS list will keep you in the loop with promotions, new colours, and product launches.”

4. Ticket handling

   • AI Agent should acknowledge the request and provide the instructions.

   • If the customer asks for assistance signing up or reports issues with SMS delivery, escalate to a human agent.

This ensures the customer receives clear, actionable steps to join the VIP SMS list.