Return & Warranty information & related questions For all Return & Warranty information and related questions, please see Returns & Warranty To arrange a return please click here Please note you will need your order number and email address used to place the order to access the portal. Related articles Questions regarding Size Do you ship to the EU? Questions regarding the Fit I have made a mistake in my order and need to change this, is this possible? My flip flop strap has loosened / stretched. Is there a way it can be tightened?